The practice operates its own in-house concern procedure. If you have any grievance or concerns about any practice matter or any member of the practice team, please contact the Practice Manager. She will explain the concerns procedure to you and help you take the matter forward. The majority of concerns and grievances are resolved by the practice, but if you are still unhappy with the outcome of your concern you may contact either the Betsi Cadwaladr Health Board or the Anglesey Community Health Council see useful numbers for contact details.
The practice operates the NHS Zero Tolerance Procedure. This means that we will NOT tolerate any violent or aggressive behaviour, either physically or verbally towards any member of our practice staff. Individuals who exhibit any such behaviour may be reported to the police and immediately removed from the practice list. Since all practices on the island operate this procedure, such individuals may not be able to register with another practice. The practice will refuse to accept any new patient if that patient has been removed from another practice list due to violence or aggression.
There is disabled access to all patient areas in all three surgeries